Shipping Information
Belle Epoque Gallery proudly ships fine jewelry, antique jewelry, gold collections, and curated artwork across Canada.
We carefully package every order to ensure it arrives safely and securely.
Order Processing Time
Orders are typically processed within 1–3 business days after payment confirmation.
Custom, personalized, or special-order items may require additional processing time.
Customers will be notified if additional time is required.
Shipping Destinations
We currently ship throughout Canada.
For international shipping inquiries, please contact us directly before placing your order.
Shipping Rates
Shipping costs are calculated at checkout based on:
- Destination
- Package size
- Weight
- Shipping method selected
Any applicable taxes or duties are the responsibility of the customer.
Order Tracking
Once your order has been shipped, you will receive a tracking number via email.
Customers can monitor shipment progress directly through the carrier’s tracking system.
Signature Requirement
For high-value jewelry, antique items, and artwork, a signature may be required upon delivery to ensure security and successful receipt.
Shipping Insurance
Most high-value orders are shipped with insurance coverage.
Insurance protects against loss or damage during transit.
If your shipment arrives damaged, please contact us within 48 hours of delivery and provide photographs of the item and packaging.
Lost or Delayed Shipments
While we work closely with our shipping partners, Belle Epoque Gallery is not responsible for delays caused by:
- Courier service interruptions
- Weather conditions
- Customs inspections
- Incorrect shipping information provided by the customer
- Circumstances beyond our reasonable control
We will assist customers in tracking and resolving shipment issues whenever possible.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information.
Additional shipping charges may apply if an order must be re-shipped due to incorrect address information.
International Orders
International shipping may be available upon request.
Customers are responsible for any customs duties, taxes, import fees, or brokerage charges imposed by their country.
Contact Us
If you have any questions regarding shipping or delivery, please contact us:
Belle Epoque Gallery
7181 Yonge Street, Unit 36
Thornhill, Ontario L3T 0C7
Canada
Phone: (416) 712-7800
Email: info@belleepoquegallery.com